Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return or for any return questions, please contact us first at Support@frogjammotorsport.co.uk. 

Items sent back to us without first requesting a return will not be accepted and we must receive return items within 7 days of the return being approved.

Once approved via email, all returns should be sent to:

Returns - FrogJam Motorsport Ltd
1 Airview Park
Woolsington
Newcastle Upon Tyne
NE13 8BR

Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like bespoke products (such as bespoke items made to your specifications, special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days of us receiving the returned item. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 If more than 15 business days have passed since we’ve approved your return, please contact us at Support@frogjammotorsport.co.uk.